Privacy Policy

Who we are

Our website address is:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

General terms and conditions for online and taught courses

Standard Terms for the Purchase of Online and Taught Courses

Version 1.1

These terms and conditions apply to Services provided by K.O Glow (London)

(“K.O Glow” or “we” or “us”).

You may contact us on

These terms and conditions are in addition to the Website Disclaimer and apply to the sale of any Online Course and/or Taught Course.  Please read these terms and conditions carefully before purchasing an Online Course and/or Taught Course and print off a copy for your records.

If there is any conflict between our Website Disclaimer, these terms and conditions and any Course Specific Terms and Conditions which might apply to a specific Online Course or Taught Course then the conflict shall be resolved by applying the following order of priority:

Course Specific Terms and Conditions;

These Standard Terms for the Purchase of Online and Taught Courses;

Website Disclaimer.

For purchases via our website, by clicking on the “Accept” button you agree to the terms of this agreement which will bind you.  If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us.

  1. Definitions

“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

“Course Materials” means the information provided by K.O Glow to accompany a course provided as part of the Services in hard copy or electronic form.

“Course Prerequisites” means the prior conditions required by a student, normally but not exclusively, specific prior qualification and/or experience attainment needed to be admitted and enrolled on to a specific course.

“Fees” means the fees paid by you to K.O Glow for the Services.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

“Online Course” means the delivery by us of an online course pursuant to which you learn course materials remotely.

“Services” means the provision of the Online Course and/or the Taught Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.

“Taught Course” means a course taught by us in a classroom setting to which you attend in person.

“Website” means

“you” means the individual purchasing the Services.

  • The Services

2.1. A description of the Services together with schedule on which the Services will begin are available on our Website.  We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

2.3 We expect you to confirm that the Services you are purchasing will meet your needs.  We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

  • Ordering Services

Purchasing Services via the Website

3.1. Only selected services are available to purchase via the website. If there is no option on the website for a particular service to be purchased, the operation you would be undertaking would be to apply/enquire about the service first. This would either be via the website after which you will be contacted by K.O Glow  in relation to the service.

3.2. When you place an order for a Service via the Website, or telephone you are offering to purchase the Services on these terms and conditions.  K.O Glow reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.6 below.

3.4. Following receipt by us of your order for Services via the Website or on the telephone we will contact you confirming receipt of your order.

3.5. A legally binding agreement between us and you shall come into existence when we have :

(a)    accepted your offer to purchase Services from us by sending you an email confirming the purchase; and

(b)    received payment of the relevant Fees from you in accordance with clause 5 below.

3.6. Where a course has stated prerequisites in order to enrol, by confirming that you have the prerequisites and we have accepted your offer to purchase Services from us by sending you an email confirming the purchase and your stated confirmation of meeting the prerequisites of the course. If subsequently it is found you do not have the required prerequisites of the course you will not be able to start the course and may lose any payment you have made.  

3.8. If you are not sure of a course’s prerequisites, please contact the College by email 

3.10. Where your order consists of multiple Online Courses or multiple Taught Courses, each individual course will be treated by us as a separate offer to purchase.  Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.

  • Cancellation and Variation

4.1. Subject to clause 4.4 and 4.5 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.7 above, then you are permitted within 14 working days, starting on the day after the date we have concluded our agreement in accordance with clause 3.6, to cancel your purchase of the Services. If you cancel your order on or after 14 working days but before 30 working days starting on the day after the date we have concluded our agreement in accordance with clause 3.6, you will be permitted a refund of 80% of the fees paid.

4.2. In order to cancel the order in accordance with clause 4.1, you must notify K.O Glow (in writing) within the timescales referred to in clause 4.1.

4.3. If you cancel your order after 30 working days starting on the day after the date we have concluded our agreement in accordance with clause 3.6, no refund will be permitted.

4.4. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.

4.5. If you have purchased a Taught Course and have already attended all or part of the Taught Course and/or started have used and/or received training materials associated with the Taught Course then you shall have no right to cancel your order.

4.6. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of K.O Glow.

  • Fees

5.1. The Fees for the Services shall be as set out on the Website or as told to you over the telephone or in person at the time you placed an order for them.

5.2. Unless otherwise specified at the time you purchase the Services the Fees are inclusive of VAT or other local taxes.

5.3. There may be additional costs in relation to Course Kits, Uniforms and any other specified costs payable in respect of the delivery of the Service to you.  Each of these costs will be set out in the Website or told to you over the telephone or in person prior to your purchase of the Services.

5.4. Save where specifically stated otherwise on the Website, all Fees shall be exclusive of any amounts payable to any professional body for registration.  These are payable by you directly to the relevant professional body and we accept no responsibility or liability for your failure to register with the relevant professional body.

5.5. Fees for the Service selected by you on the Website or purchased over the telephone shall be debited from your credit / debit card at the time of purchase.  Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course.

5.6. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and K.O Glow shall not be responsible for these.

5.7. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.

  • Changes to your course

Withdrawal of a course prior ordering and post ordering before starting the course.

6.1. K.O Glow will use all reasonable endeavours to deliver all programmes as described on the website and National Careers Service website. However, if there are not sufficient enrolments to make a taught course or online course viable, the College may be forced to cancel the course. If you have received an offer for any course or have ordered/purchased any course, K.O Glow will notify you as soon as possible and will use reasonable endeavours to provide a suitable replacement course for which you are qualified to undertake. If you do not wish to take up the replacement course or if there is no replacement course, you may cancel the offer/purchase of the course without any liability for fees (even if the cancellation referenced in Clause 4.1 has expired).

  • Liability

7.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.

7.2. Although K.O Glow aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

7.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services.  Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

7.4. Subject to clause 6.5 below, K.O Glow total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.

7.5. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

  • Intellectual Property

8.1. All Intellectual Property Rights in the Course Materials, Online Courses and the videos and speeches made by trainers at the Taught Courses are, and remain, the intellectual property of K.O Glow or its licensors, whether adapted, written for or customised for the Client or not.

8.2. You are not authorised to:-

  • copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;
  • record on any video or audio media, relay by videophone or other means the Online Course or Taught Course given
  • use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any copyright or other notice of K.O Glow on the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

Breach by you of this clause 8.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

8.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Taught Course.

  • Confidentiality

9.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions.

9.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

9.3. This clause shall continue notwithstanding termination of these terms and conditions.

  1. Termination

10.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:

  • fail to pay when due your Fees;
  • act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of K.O Glow, any teacher or lecturer who provides the Taught Courses or any student who attends any Taught Course;
  • cheat or plagiarise any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services;
  • steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our Taught Courses;
  • intentionally or recklessly damage our property or the property of our employees or other students attending our premises;
  • are intoxicated through alcohol or illegal drugs while on our premises;
  • commit any criminal offence committed on our premises or where the victim is our employee or student;
  • are in breach of these terms and conditions.

10.2. On termination clause 7 (liability), 8 (intellectual property rights), 9 (confidentiality) and 11 (restrictions) shall continue notwithstanding such termination.

  1. Assignment

Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.

We shall be entitled to assign these terms and conditions to any other person or company without prior notice to you.

  1. Entire Agreement

These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us.  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

  1. Force Majeure

K.O Glow shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.

  1. Assignment

We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.

  1. Data Protection (Privacy Notice / Fair Processing Notice)

15.1 The nature of the Services provided by us means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

15.2 When you make an enquiry or initially apply with us you will need to provide certain Data such as your contact details (name, address, date of birth, contact details and prior attainment/qualifications) and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have enquiry about including related Services, Services you have purchased and otherwise as required during the normal provision of the course.

15.3 Additionally, we will ask you for sensitive personal details in relation to any learning difficulties and/or disabilities. This is so an assessment can be made as to any reasonable adjustments that can be made in order for you to undertake the course with K.O Glow. We will also ask you for any medical conditions and/or allergies that may put your health at risk should you undertake the course.

15.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you have click on the relevant button on the enquiry / apply form or stated on your telephone conversation or in person, provide you with communications from K.O Glow

15.4 Personal data taken and recorded at enquiry and initial applying stage are not passed on to anyone outside of K.O Glow

15.5 Personal data taken for private courses that are in no way subsidised by the Government, either through direct funding, indirect funding, advanced learner loans funding or Higher Education funding will not be passed to anyone outside of K.O Glow with the exception of any qualification awarding body and delivery partner associated with the course and qualification you are undertaking.

15.6 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.

15.7. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.

15.8. Our courses and products may link to third party websites and we are not responsible for their data policies or procedures or their content.

15.9. K.O Glow endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

15.10. K.O Glow may supplement the information that you provide with information we receive from third parties, such as government bodies, awarding bodies, exam registration bodies or your employer.

15.11. If you wish to change or update the data we hold about you, please e-mail 

15.12. This is summary of our Privacy Notice / Fair Processing Notice.

  1. Law and Jurisdiction

This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

  1. Notices

You can contact us